I can't control my lights

KEY THINGS TO CHECK IF YOU DON'T HAVE CONTROL OF YOUR LIGHTS

Check Controller Output

- Check to make sure your main console DMX output line is connected.

- Try rebooting your controller.

- Check your software license key.

Check The DMX Interface

Make sure your DMX interface (ie Enttec USB Pro, EN4, etc...) is connected to the computer and being seen by the software.

- Check the setup and output of your DMX signal.

- If using ARTNET or sACN, double check your settings.

Check The Distro

If you have a DMX distributor in your system, make sure it's powered and connected.

- Check power at distro.

- Check DMX connection at distro.

Check DMX and Mode Settings

If you're unable to control some of your lights, but not all, double check your patching, addressing, mode and software settings.

Connect with a support tech

Still not working?