A color is not turning on

KEY THINGS TO CHECK IF YOU'RE MISSING A COLOR OUTPUT

Check Software Settings

- Be sure to clear your programmer and any color overrides.

- After clearing, take control of the specific fixture and cycle through R, G, B, W, etc to see if one of the primary chips are dead.

Manual Control

Take manual control by using the menu and up/down on the fixture to cycle through colors. If the color works in manual mode, go back to your software and confirm the DMX address and mode settings.

Check DMX Address

If your DMX address is set incorrectly, this will result in an overlap of channels which may result in lack of control of specific parameters such as color.

Check DMX Modes

If your DMX mode or DMX personality is set incorrectly, this will result in odd behavior of fixtures.

Connect with a support tech

Still not working?