A pixel or section is not working

KEY THINGS TO CHECK IF YOU'RE MISSING A PIXEL OR SECTION OF LIGHT OUTPUT

Check software settings

- Be sure to clear your programmer and any color overrides

- After clearing, take control of the specific fixture and cycle through R, G, B, W, etc to see if one of the primary chips are dead.

Manual Control

Take manual control by using the menu and up/down on the fixture to cycle through colors. If the color works in manual mode, go back to your software and confirm the DMX address and mode settings.

Check DMX Address

If your DMX address is set incorrectly, you may be sending the wrong channel data to the fixture. This would result in lack of control of specific parameters such as color.

Check DMX Modes

If your DMX mode is set incorrectly, you may be sending the wrong channel data to the fixture. This would result in lack of control of specific parameters such as color.

Connect with a support tech

Still not working?